What are the common reasons imports fail?

There are some common reasons why your bulk imports into RepricerExpress might fail or be rejected.

We would recommend reviewing these before creating your file, to ensure you get everything updated first time.

1. Import files layout/Invalid headers (Global Min/Max Vs Channel Min/Max):

The layout of the bulk import file is fixed, that means that all headers and columns must remain exactly as in the template. If you remove columns or change headers then the file will fail to import. The headers should always be as in the images below, depending on the set up you have:

Global Min/Max format:

Channel Min/Max format:

As you will see the two file formats are distinctly different. If you are unsure of which format your account uses you can download the correct file format on the 'Imports/Exports' screen:

2. Extra 'invisible' column in the file:

Sometimes it can happen that the spreadsheet programme you use will add an 'extra column'. You won't necessarily notice it but this will make your import fail. All you need to do is copy your file in a brand new spreadsheet, making sure that you stopped at the 'Max Price' column, as shown in the example below:

3. Import files format

The format of the bulk import file must be .CSV (comma delimited). Please select this option when saving your file within your spreadsheet software.

4. Commas

As the file is a .CSV (Comma Separated Values) file, commas are used by the system to determine where one column ends and another begins. This means if you include commas in your titles or any other fields this will cause the file to fail. Please remove all commas (,) before attempting to import your file.

5. Required fields are missing

Both bulk import files have their own required fields. Unless the required fields are filled in with data then the import will reject that product line. Below are the required fields for each import.

• Min/Max import: SKU, Min & Max.
• Fixed Price imports: All fields are required.

6. Corrupted Merchant SKUs

When you open a spreadsheet, the program tries to read a very long number (e.g. a barcode or UPC) it will display it incorrectly (e.g. 9.07895E+17). If any of your merchant SKUs are very long numbers you must reformat this column to be a number.

To do this follow the steps below (see video for process).

• Select the column header (where it says A, B, C etc.)
• Right click and select 'Format cells'
• On the 'Number' tab select "number" from the 'Category list'
• Change the 'Decimal places' to '0' then press 'OK' to apply this

Your number will then appear correctly. You must do this before saving your file otherwise, the number will be permanently corrupted.

7. Non-numbers in price fields

It's important when you are updating your Min and Max prices, especially if you're using Excel functions to ensure that only numbers are in these fields. If you have letters or special characters in the Min or Max price fields this will stop the file importing correctly. A common example would be if you use 'VLookup' and leave #N/A in this field.

8. Special characters in the Titles

Some of your titles might have special characters and it would prevent the file from importing. What you would simply need to do is leave the 'Title' column empty (but keep the header in). That way your file should import just fine.

If you're still having issues with your import file after checking all that, feel free to get in touch with our Support Team via Live Chat or email and they'll be able to check it for you.

ImportPrices