Why have products not imported in my account?

Here are some common reasons why your products might not have downloaded into RepricerExpress. We have a few eBay and Amazon specific reasons to please ensure you familiarise yourself with the whole list.

1. Recently added products: RepricerExpress downloads new products periodically. For Amazon, this is every 1-2 hours, every 4 hours for eBay. If you have just recently added your products then they may not yet have downloaded yet. Be patient, they will download shortly.
2. Inactive products: RepricerExpress will only download active listings. This means if your product is out of stock or has been marked inactive on Amazon we won't download it.
3. Comma in SKUs: If your merchant SKU on Amazon/Custom label on eBay has a comma in it we won't be able to download it into RepricerExpress. Please make sure not to use comma (,) in your SKUs.
4. Deleted Product: If you have deleted the listing in RepricerExpress it will not be re-downloaded. Learn how to un-delete products here.
5. New account and you haven't set a min/max price yet: Once your products have downloaded into RepricerExpress for the first time until you set your first Min/Max price then RepricerExpress won't download any further listings. Please go ahead and set some product Min/Max prices to allow more listings to download.
6. New channel and you haven't created a rule: In order for products to download a Repricing rule needs to be created. Ensure you have created one if you have recently added your channel.
7. Account needs re-linked: If no new products have been added then our access to your eBay or Amazon account may have expired and you need to relink. Check the 'Channels' screen. If it shows 'Relink Required' beside your account, then do this to allow your listings to download.
8. Inactive FBA listings (Amazon specific): If you have an FBA listing which Amazon's warehouse has not yet received (so is not selling yet), RepricerExpress won't download it until it goes into stock.
9. Custom Labels (eBay specific): If your product doesn't have any custom labels we won't download them from eBay. Custom labels are required for us to properly link your product on eBay to RepricerExpress so we require that you add these. If you are unsure how to add Custom labels to your account click here to learn how.
10. Variation Listings (eBay specific): RepricerExpress doesn't currently offer repricing on Variation products (Child or Parent SKUs). We won't download these types of products.
11. Duplicate Custom Labels (eBay Specific): If eBay products have the same custom labels then we cannot import them, make sure each product has a unique custom label.
12. eBay Motors (eBay Specific): If your products are listed on eBay motors we can't import these into RepricerExpress as there is no integration with eBay motors at present.
13. Invalid EAN (eBay Specific): Your EAN should have 13-digit otherwise your products won't import.
14. Problem symbols in Account Name (eBay Specific): Do not use any of the following symbols when setting your eBay account name as it can cause problems with downloading your listings