As you might or might not know, there are two Buy Boxes on Amazon.
- The Prime Buy Box: is the Buy Box all Amazon Prime users will see.
- The Non-Prime Buy Box: is the Buy Box all Non-Amazon Prime users will see.
Sometimes, it can happen that you will be shown as Buy Box Winner on RepricerExpress but when checking on Amazon you're not.
If you're using Amazon Prime, you might want to log out of your account and check if you are in the Non-Prime Buy Box. If not, then you are probably shown as Buy Box Winner because of the Buy Box rotation.
If you're not using Amazon Prime, you can get in touch with Support and we might be able to check if you are in the Prime Buy Box or not.
If you are not showing in any of the 2 Buy Boxes on Amazon, then you might be affect by Amazons Buy Box rotation, find out more here.