When using RepricerExpress, we will be sending your new prices in batches to Amazon every 5 minutes, then Amazon will process and upload them.
Now, what you need to know is that Amazon limits the number of uploads to 30 requests per hour. This means that, if there are more than 30 uploads within the hour, they will simply stop uploading until the next hour.
If you're using other tools with Amazon, such as an Inventory Management system for example, this will limit the number of requests left for RepricerExpress (because they upload too) and this will likely cause throttling.
What does throttling mean?
Throttling means that Amazon stops uploading your new prices, generally because the 30 uploads per hour limit has been reached. RepricerExpress will keep sending batches with new prices but these will be uploaded during the next hour. Your Repricing is then 'delayed'.
What can I do to prevent my account from being throttled?
If you feel like you might be throttled by Amazon, please get in touch with Support and they will be able to check if this is the case and offer you various solutions:
- We could lower your uploads frequency to Amazon from 5min to 10min, 15min etc... until you fit within the 30 limit.
- If you reprice on multiple channels, you can choose to remove some of them (RepricerExpress uploads per channel).
- If you contact Support, they will be able to deactivate the 'Force Messaging' option, to reduce the number of uploads.