Troubleshooting

Repricing (Amazon)

• Why are my prices up by 1p/2p?
• I have the Buy Box and my product isn't repricing?
• Why does the system show I have the Buy Box when I actually do not?
• Why are my products at Min price when I have selected Next Best Seller?
• Why is my product priced below my minimum price on Amazon?

Repricing (eBay)

• Why are my eBay listings not showing the correct item condition?
• Why can't I see my competitor on eBay?
• How to set custom labels on eBay?

Amazon & eBay Settings

• ​Why do I keep getting emails from Amazon about Open Listings?
• Why have my listings been deactivated on Amazon?
• What is the Buy Box rotation on Amazon?
• What happens if I change my postage/shipping on Amazon or eBay?
• What should I do if Amazon merges ASINs?
• Does RepricerExpress support Amazon Shipping Bands?

Articles

• Why hasn't RepricerExpress got my shipping?
• Can I use RepricerExpress with an Amazon Sale Price?
• How can I compensate for the shipping costs for FBA items on Amazon ES?
• Multiple Buy Boxes on the same ASIN
• The Prime and the Non-Prime Buy Box

Misc

• Common reasons why your prices may not be updating
• Amazon throttling
• 'I am over my plan', what does this mean?
• How can I find my Seller ID?
• Why have my products not downloaded into RepricerExpress?